For decades now, it has been common place to assert the importance of a business process approach. However, when it comes to assess the outcome in terms of productivity, simplification or innovation, one could wonder: Why the hoopla?
This short article examines the six fallacies that hamper the approach to business process and business design. A second part introduces to the Praxeme method for designing processes.
- English version : “The six fallacies of business process design“
- French version : “Les six impasses de la conception de processus“